1. Information We Collect
We collect information you provide directly to us when you:
- Create an account (name, email address)
- Update your profile (avatar, full name)
- Create projects and document services
- Create organizations and invite team members
- Subscribe to paid plans (processed by Stripe)
2. Data We Store
Based on your use of StackTracer, we store the following data:
- User Profiles: User ID, full name, email address, avatar URL, subscription plan, subscription status, trial end date, Stripe customer ID
- Projects: Project name, GitHub URL, live URL, status, owner ID, organization ID
- Services: Service name, status, project ID, and encrypted service descriptions
- Organizations: Organization name, owner ID
- Organization Members: User ID, organization ID, role (admin/member)
- Organization Invitations: Invitee email, invited by, status, timestamps
- Changelog: Action history for projects and services
3. Sensitive Information
All service descriptions and documentation are encrypted at rest, including any sensitive information such as:
- API keys and access tokens
- Database credentials
- Account passwords and access details
- Configuration files and settings
All service descriptions are encrypted using industry-standard encryption, regardless of whether they contain sensitive information. Only authorized users and systems with access to the encryption keys can view this data.
4. Payment Information
We do not store payment information on our servers. All payment processing is handled securely by Stripe. We only store:
- Your Stripe customer ID (for billing management)
- Subscription plan and status
- Trial end dates
5. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your subscriptions and payments
- Send you important service updates and notifications
- Respond to your support requests
- Ensure security and prevent fraud
- Comply with legal obligations
6. Data Security
We implement appropriate security measures to protect your data:
- All data is encrypted at rest using AES-256 encryption
- Row-level security (RLS) policies ensure data isolation
- Secure authentication through Supabase Auth
- Regular security audits and updates
- Access controls and audit logging
7. Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
- Stripe: For payment processing (we only share your email and subscription details)
- Supabase: Our hosting and database provider (they process data on our behalf)
- Legal Requirements: When required by law or to protect our rights
8. Your Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Delete your account and data
- Export your data
- Opt out of marketing communications
9. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account:
- All your projects, services, and data are permanently deleted
- Organization memberships are removed
- Billing information is retained for legal compliance (7 years)
10. Cookies and Tracking
We use essential cookies for authentication and session management. We do not use tracking cookies or analytics that collect personal information.
11. Children's Privacy
StackTracer is not intended for use by children under 13. We do not knowingly collect personal information from children under 13.
12. International Data Transfers
Your data is stored and processed in the United States. By using our service, you consent to the transfer of your data to the United States.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@stacktracer.com
Website: Contact Form